LEDGERLYNEDOUBLE-ENTRY BOOKKEEPING Get the Windows app
SUPPORT

Help with your book.

Email us and a person reads it. Or start below with the things people ask about most: where your file is, what happens when two devices change the same book, restoring a backup, and moving to a new computer.

Email support@seminolewindstechnology.com Common issues
GETTING HELP

How to reach us.

Billing and refunds

Apple handles payment, billing and refunds for the subscription. Manage it in Settings → your name → Subscriptions on your iPhone or iPad.

See the pricing page for the cancellation steps.

What to include so we can actually help

Which version you are using (iPhone, iPad, the Windows app, or the browser and which one), what you were doing, and the exact wording of any message Ledgerlyne showed you. If it is about a specific book, tell us where the file is kept — iCloud Drive, Dropbox, a local folder.

Please do not email us your .ledgerlyne file or your financial records unless we have asked for something specific. We do not need them to answer most questions.

COMMON ISSUES

Four things that come up.

Ledgerlyne keeps your books in a file you control, which answers most of these questions and causes the rest of them.

“Where is my file?”

Wherever you chose when you created the book. Ledgerlyne does not hold a copy, so we cannot look it up for you.

  • On iPhone or iPad: open the Files app and check the location you picked — commonly iCloud Drive or a Dropbox folder. Search for .ledgerlyne.
  • On Windows: search the PC for *.ledgerlyne in File Explorer.
  • If it is in a cloud folder: make sure the file has actually downloaded to that device and is not still a placeholder waiting to sync.

“I changed the same book on two devices.”

Then one of the saves will be refused, on purpose. Before every save Ledgerlyne checks the file's revision; if the book changed elsewhere since you opened it, it tells you instead of writing over the other version. It does not merge the two.

  • Let your storage provider finish syncing, then reopen the book and confirm which changes are already in it
  • Re-enter the entries that are missing on the copy you keep
  • If you want to keep both versions while you sort it out, copy the file to a second name first — it is an ordinary file
  • Going forward, close the book on one device before working on it from another

“I need to restore a backup.”

A Ledgerlyne backup is a file, so restoring one is a file operation you do yourself.

  • Find the backup or export you saved and put it in the folder you keep books in
  • Open it in Ledgerlyne like any other book
  • Rename the old file first if you want to keep it, rather than overwriting it
  • If a cloud provider keeps version history for your folder, its own previous-versions feature may also have the copy you want

We hold no copy of your book, so we cannot restore one for you. Keeping your own backups matters.

“I am moving to a new computer.”

Nothing has to be migrated out of Ledgerlyne, because the book is not stored inside the app.

  • Install the Windows app on the new PC from the download page
  • Sign in with the same Apple account that owns the book — a book assigned to a different account will be refused
  • Copy the .ledgerlyne file over, or point the app at the cloud folder that already holds it
  • Confirm the new PC has fully downloaded the file before you start editing
ALSO ASKED

Shorter answers

Windows says the app is unrecognized. Is something wrong?

No. The installers are not code-signed, so SmartScreen shows an “unrecognized app” warning on first run. Choose More info, then Run anyway. If you would rather not run unsigned software, use the browser version, which installs nothing.

The Windows app says I need a subscription.

The desktop app does not sell subscriptions. The subscription is an in-app purchase in the iPhone and iPad app, which is awaiting App Store review, so it cannot be started yet. When the app is approved you will be able to subscribe there and sign in on Windows with the same Apple account.

I opened a book and Ledgerlyne refused it.

Every book records the opaque identifier of the account that owns it, and the apps reject a book that belongs to a different signed-in account. Sign in with the Apple account that created the book.

My edits in Safari downloaded a copy instead of saving.

That is how the browser version works in Safari and Firefox: you can open a book, but saving produces a downloaded copy that you have to put back over the original yourself. Chrome or Edge on a computer can save directly into the file after you grant access to it once.

Can you add a bank connection, payroll or invoicing?

Those do not exist in Ledgerlyne today, and we will not describe them as coming until they do. Tell us what you need and it goes on the list.

How do I delete my account?

You can delete the Ledgerlyne login account and the native app's local library from Settings inside the app. That does not cancel Apple billing, and it does not delete files kept in your own storage — those are yours to remove. See the Privacy Policy.

STILL STUCK

Write to us.

One person reads support email. Include what you tried and what Ledgerlyne told you, and you will get a real answer.

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